What does our ever-changing world teach us about running a law practice? For many, it means being open to change, even if the change is thrust upon us like it has been this year. For court reporters, lawyers, and paralegals, it means having to adapt processes to continue to serve clients while keeping everyone safe. To say this year has been challenging is an understatement! We’ve got advice for paralegals to continue to serve clients with regard to depositions and client management.
In Phoenix and all of Arizona, the worst disasters we’ve experienced are likely related to weather – snow, rain, and dust storms. While these are an inconvenience, they don’t cause work stoppages or force changes to how business is done. COVID-19 changed the landscape. If you’ve been forced to work from home or modify the office schedule, you understand the importance of disaster planning.
We often think of disasters as huge events like 9/11, but there are procedures that can be put in place for events like COVID-19.
- Does your firm have a plan to move people, phones, computers, and internet access? Does the plan keep client data confidential? VOiP services for phones and data and Zoom for meetings will help your firm stay connected. Get the team trained before there is another disaster.
- Business Continuity. Even if the team is working from home, at least part-time, does it feel seamless to clients? If you’re not sure, ask them. Even during a disaster, it is important to continue to serve clients at the level you’ve done in the past. It can make all the difference as the world gets back up and running.
- Stay Connected. How will your team stay connected to each other? How will they stay connected to clients? Pick up the phone and call employees and clients. It can be as simple as checking in to say hello, ask if they are okay, or more personal like a birthday message. It is especially important to stay connected; no one likes to feel alone.
Advice for Paralegals: Once the disaster plan is in place and operating, sit back and take note of what is working and what is not.
Having trouble working from home? Establish a routine, even if that means an open/closed sign on your home office. Communication with family and your team is also important. They need to know when you’re working and, for your family and friends, they need to know when you’re available for social time. The routine will help you stay focused and productive.
Feeling overwhelmed? Don’t forget to take time for yourself. Take a walk. Meditate. Listen to music. Watch less of the news. Video chat with friends. Whatever helps you wind down, do that.
At Herder and Associates, we are focused on continuing to deliver high-quality service to our clients, as we have always done. We’re all in this beautiful chaos together and we are dedicated to assisting you with depositions and are continuing to offer video depositions so that you can continue to serve your clients.
Call Herder & Associates at 480-481-0649 to schedule a remote video conference deposition today!